Last updated: July 10, 2026
By scheduling an appointment, submitting a service request, dropping off equipment, or authorizing GVO PC Repairs to perform services, the customer agrees to the following terms.
1. Appointments and Service Availability
GVO PC Repairs operates by appointment only and is not a walk-in retail storefront. Drop-off, pickup, remote-support, and in-home services must be arranged in advance. Appointment availability is not guaranteed.
2. Diagnostic Services
A $40 diagnostic fee covers the time required to inspect, test, and identify problems with the customer’s device. The diagnostic fee is non-refundable once diagnostic work has begun, even when the customer decides not to continue with the recommended repair.
Additional diagnostic charges will not be performed without the customer’s approval.
3. Estimates and Authorization
Customers will receive an estimate before repairs beyond the approved diagnostic service are performed. Estimates may change if additional problems, damage, or required parts are discovered.
GVO PC Repairs will request customer approval before performing work that materially exceeds the approved estimate. Applicable sales tax will be added where required. New Jersey’s official sales-tax guidance identifies computer maintenance and repair as taxable services.
4. Parts and Special Orders
Replacement parts are not included unless specifically stated in the estimate. Deposits may be required before parts are ordered.
Special-order parts may be non-refundable after the order has been placed. Manufacturer warranties, when available, are provided by the manufacturer and may be subject to separate terms.
5. Customer Data and Backups
Customers are responsible for backing up important files before service begins whenever possible. Repair, diagnostic, virus-removal, operating-system, storage-drive, and data-transfer services may involve a risk of data loss.
GVO PC Repairs will take reasonable care when handling customer devices and information but cannot guarantee that data can be preserved or recovered from a damaged, failing, encrypted, infected, or previously modified device.
Customers should remove or securely store unnecessary passwords, financial information, private photographs, and other sensitive information before service whenever practical. The FTC recommends that businesses collect only information they need, protect retained information, dispose of it securely, and prepare for security incidents.
6. Passwords and Device Access
The customer authorizes GVO PC Repairs to access the device, operating system, BIOS, applications, files, and settings only as reasonably necessary to diagnose, test, and complete the authorized service.
Any passwords provided will be used only for the requested service and should be changed by the customer after the repair is completed.
7. Pre-Existing Damage and Repair Risks
The customer must disclose known liquid damage, electrical damage, overheating, previous repairs, modified hardware, damaged ports, broken hinges, missing screws, or other known problems.
GVO PC Repairs is not responsible for pre-existing damage or for failures caused by aging, defective, counterfeit, incompatible, previously damaged, or customer-supplied parts.
Some devices may worsen or stop functioning during normal diagnostic testing because of an existing hardware failure. GVO PC Repairs will notify the customer if this occurs.
8. Customer-Supplied Parts
GVO PC Repairs may decline to install customer-supplied parts that appear damaged, unsafe, counterfeit, incompatible, or inappropriate for the device.
No warranty is provided on customer-supplied parts. Labor charges may still apply when a supplied part is defective or incompatible.
9. Repair Warranty
Unless otherwise stated on the invoice, labor performed by GVO PC Repairs includes a 30-day limited workmanship warranty covering the specific service completed.
The warranty does not cover:
Warranty service requires proof of payment and inspection of the device.
10. Payments
Payment is due when service is completed and before the repaired device is released, unless another arrangement was approved in writing.
Returned payments, disputes, chargebacks, or unpaid balances may delay the release of equipment. Ownership of installed parts remains with GVO PC Repairs until the invoice is paid in full, to the extent permitted by law.
11. Unclaimed Devices
Customers will be contacted when service is completed or when a device is ready for pickup.
Devices left for more than 30 days after the final pickup notice may be subject to reasonable storage charges. Devices left for an extended period may be treated as abandoned only after legally required notices and procedures have been followed.
12. Remote Support
By accepting remote-support service, the customer authorizes temporary remote access to the computer. The customer should remain available during the session and close private information that is unrelated to the repair.
Remote access will end when the service is completed unless the customer requests additional support.
13. In-Home Services
The customer must provide a safe and accessible work area. GVO PC Repairs may decline or stop an in-home service when the location, equipment, electrical conditions, pets, occupants, or other circumstances create an unsafe working environment.
14. Limitation of Liability
To the extent permitted by law, GVO PC Repairs will not be responsible for indirect, incidental, or consequential losses arising from device failure, lost business, lost profits, unavailable files, or interruption of service.
Nothing in these terms is intended to waive rights or responsibilities that cannot legally be waived. New Jersey’s Consumer Fraud Act prohibits deceptive and unconscionable commercial practices, so pricing, approvals, advertising, and customer communications should remain clear and accurate.
15. Website Information
Prices displayed on this website are starting prices unless specifically stated otherwise. Final pricing depends on the device, condition, parts required, complexity of the repair, and services authorized.
Website information may be updated without notice. Typographical or pricing errors may be corrected before service is approved.
16. Contact
Questions regarding these terms or a repair may be directed to:
GVO PC Repairs
Phone: 908-395-6676
Service: By appointment only
Last updated: July 10, 2026
At GVO PC Repairs, we want customers to understand all charges before approving service. The following policy applies to diagnostics, repairs, parts, custom computer builds, remote support, and other services.
Diagnostic Fees
Diagnostic fees are non-refundable once inspection, troubleshooting, testing, or diagnostic work has begun. The fee covers the time spent identifying the problem, whether or not the customer approves the recommended repair.
If the appointment is canceled before diagnostic work begins, any prepaid diagnostic fee may be refunded.
Repair and Labor Charges
Labor and service charges are non-refundable after the authorized work has been completed.
If the original problem continues because of an issue with our workmanship, the customer must contact GVO PC Repairs within 30 days. We will inspect the device and, when covered by our limited workmanship warranty, attempt to correct the original issue at no additional labor charge.
The warranty does not cover new or unrelated problems, viruses, customer damage, liquid damage, electrical damage, overclocking, failing components, customer-supplied parts, or changes made after the device was returned.
Cancellations
Customers may cancel an authorized repair before work begins.
Once repair work has started, the customer is responsible for labor already performed and for any parts that have already been ordered, installed, opened, customized, or cannot be returned to the supplier.
Parts Purchased Through GVO PC Repairs
Unopened and uninstalled parts may be eligible for return within 14 days, depending on the supplier or manufacturer’s return policy.
The following may not be returnable:
Any applicable restocking fee will be disclosed before the return is completed.
Defective parts may be covered by the manufacturer’s warranty. Manufacturer warranty approval, replacement time, and shipping time are controlled by the manufacturer or supplier.
Customer-Supplied Parts
GVO PC Repairs does not provide refunds, exchanges, or warranties for parts supplied by the customer.
Labor charges remain due when a customer-supplied part is defective, damaged, incompatible, or does not resolve the original problem.
Custom Computer Builds
Deposits for custom computers or special-order builds may be refunded only before parts are ordered.
After parts have been ordered, the deposit may be used to cover non-returnable parts, supplier fees, shipping expenses, and labor already completed. Custom-built computers are not returnable simply because the customer changes their mind.
Defective components will be handled according to the applicable manufacturer warranty.
Remote and In-Home Support
Remote-support and in-home service charges are non-refundable after the scheduled service has been performed.
Payment covers the technician’s time and troubleshooting work and does not guarantee that every problem can be resolved remotely or during a single appointment.
Refund Requests
To request a cancellation, return, warranty inspection, or refund, contact:
GVO PC Repairs
Phone: 908-395-6676
Service available by appointment only
Customers should provide their name, service date, device information, receipt or invoice, and a description of the issue.
Approved refunds will be returned through the original payment method whenever possible. Processing time may vary depending on the bank or payment provider.
Policy Exceptions
Nothing in this policy limits any rights that cannot legally be waived. GVO PC Repairs may approve exceptions when appropriate based on the circumstances of the service
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